Clerk – Front of House

Acute Specialist Clinics

Permanent Part Time | 32 hours

Clinics hours: Monday – Friday from 8am to 6pm

Located at Box Hill Hospital

Join one of the largest public health services in the Eastern suburbs

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

This position is responsible for the clerical day of service activities in Specialist Clinics. Clerical staff provide customer service, clerical and reception related duties that strive to achieve optimal patient outcomes, adheres to the code of conduct, policies and procedures, values and goals of Eastern Health.

An opportunity exists in Specialist Clinics across all campus for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow up from Eastern Health’s network of hospitals.

Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well. Services offered in Specialist Clinics include: Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.

About you

To be successful in this role you will possess:
Year 10 level English written and spoken

Knowledge of patient management systems (HOMER, CPF, EMR), iPM coming in April 2021 (desirable)

Computer competent in Microsoft Word, Outlook and Excel preferred

Advanced telephone skills and clerical skills

Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care

Excellent communication and organisational skills

The ability to work as part of a diverse team

Please refer to the attached position description for further details of the role.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here !

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:
All applications must be submitted online via E-Mercury

All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.

You must have Australian work rights to apply for this position.

Recruitment agency applications will not be accepted.

Eastern Health Values: Patients First | Agility | Humility | Respect | Kindness | Excellence

Contact Person

Contact Number
(03) 9895 3541

Alternate Contact Person
Patricia Davoren

Alternate Contact Number
(03) 9982 2153

Closing Date

Read more