Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St. George, Bank of Melbourne, BankSA, BT Financial Group and RAMS. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great service companies. We support and encourage career growth whilst offering access to award-winning development programs, and work flexibility.
How will I help?
As a Desktop Technician, you will join the IMAC (Installs, Moves, Adds, Changes) team within Group Technology responsible for managing IT asset requests for the business throughout their lifecycle, including the fulfillment of New Starter hardware, work-from-home hardware, refresh of devices, and decommissioning requests.
The successful candidate will be involved in the following responsibilities:
Manages and supports the review and validation of service requests to ensure required information has been provided, necessary approvals have been sought and that all requests are appropriately recorded.
Fulfills IMAC requests within SLA’s, taking customer needs into consideration, collaborating with partners, vendors, and third-party suppliers to evaluate and prioritise the requirements to fulfill requests.
Provides technical support for the implementation of changes and resolution of incidents where required. Liaises with relevant stakeholders to ensure incidents are resolved within appropriate timeframes and responds promptly to escalations.
Assists the Operations Infrastructure Manager and other team members as needed with analysis and reporting of fleet data, request volumes, project deliverables and SLA achievement.
Assists with active device lifecycle management including EOL device refresh and other special projects.
What is it like to work here?
As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
What do I need?
2-3 years’ experience in an IT role
Customer service experience
Hardware Asset Management experience
Excellent verbal and written communication skills
Tertiary qualifications in IT or related discipline, or equivalent experience
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.
Brand : Westpac Group
Job : Information Technology
Primary Location : AU-NSW-Sydney Kogarah
Employee Status : Permanent
Schedule : Full-time
Recruiter : Melissa Halliday
Posting Date : 18/02/2021, 10:59:28 PM
Closing Date : 05/03/2021, 6:59:00 AM