smart jobs in sydney
This is a highly rewarding and challenging role located in Baulkham Hills within the busy Pre-Site Manager team. Manage the customer’s experience from deposit to ACC, by driving the job through the production processes, establishing and maintaining meaningful and relevant proactive communication, problem solving and acting as the conduit for information to pass between the customer and Metricon.
Be part of a thriving and dynamic department which will utilise your skills and Customer Service expertise! Experience within the construction industry or having Built your own Home would be a great advantage!
Reporting to the Operations Manager, your responsibilities will include:
Effectively manage customer expectations by communicating with current Metricon owners/occupiers to ensure they are thoroughly and consistently aware on the status of their home during the pre-construction process;
Deliver exceptional customer service, build and maintain customer relationships;
Maintain a high degree of accuracy recording customer project details;
Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation;
Exceed customer expectations by responding to and following up on customer enquiries within nominated timeframes;
Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients;
Assist with all Customer Support related tasks;
Maintain professional internal and external relationships; and
Projects as nominated by Operations Manager.
A competitive salary and salary package opportunities;
Genuine career advancement opportunities;
Generous housing discounts on our award winning homes; and
A supportive workplace culture where great work is recognised and rewarded.
The successful candidate will have:
Experience within the construction industry or having built your own home would be a great advantage;
Extensive experience within a Customer Service or Administrative capacity;
Experience working in a time critical working environment;
A positive attitude and team player disposition;
Ability to establish strong networks with internal and external stakeholders;
Highly developed interpersonal communication skills; and
Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.
This role requires a national police check to be undertaken.
Visit the Metricon Careers page on Facebook for more opportunities & insights.