Overview

Full Job Description
About CharterUP

CharterUP aims to be the leading charter bus platform in the world and is looking for people that want to be along for the ride! We are disrupting the highly fragmented bus industry by connecting supply-side bus companies to demand-side clients (corporations, non-profits, and governmental entities). We strive towards having as many enthusiastic customers as possible, which leads to increased group travel and a greener earth.

About this role

We are looking for a Customer Success Account Manager to join our team! Account Managers help prospective clients find transportation solutions for Fortune 500s, governments, and sports teams across the United States. Account Managers work in a high-intensity, fast-paced environment directly managing customer relationships. We are looking for smart, caring individuals that want to help organizations with their travel needs and pain points.

Compensation

$65,000 base salary
$5,000 bonus

What You’ll Do

Ensure best possible experience for all customers that interact with our charter bus platform
Provide best-in-class customer service and support for new and existing clients
Quickly come up with solutions for customer transportation needs
Be an authority source on industry knowledge, procedures, and regulations

What You’ll Need

Outstanding academic credentials from a top national university
Ability to excel in a fast-paced environment
Extremely high energy and relentless work ethic
Impeccable professional manners
High degree of analytical and quantitative reasoning skills

Location

Every new hire, regardless of location, will work remotely for at least the next few quarters until it is safe to return to the office nationwide. CharterUP’s headquarters are in Atlanta but employees can work remotely full-time or from one of CharterUP’s satellite offices in New York City, San Francisco, or Austin.

Team Application Process

Candidate submits CharterUP online application
Resumes encouraged to be at most one page in length
Initial evaluation
Brief general aptitude assessment (Wonderlic)
Short one-way video questionnaire
Interviews
Quantitative reasoning section
Behavioral and cultural section
30 minute meeting with founder
Offer
Thorough background and reference checks prior to formal offer

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

Customer First
We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
We are not afraid of short-term pain for long-term customer benefit
Create an Environment for Exceptional People
We foster intellectual curiosity
We identify top performers, mentor them, and empower them to achieve
Every hire and promotion will have a higher standard
Everyone is an Entrepreneur / Owner
No team member is defined by their function or job title; no job is beneath anyone
We do more with less; we are scrappy and inventive
We think long-term
Relentlessly High Standards
We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
We actively push to be proved wrong and welcome different ideas; the best idea wins
We don’t compromise on quality
Clarity & Speed
When in doubt, we act; we can always change course
We focus on the key drivers of a process that will deliver the most results
Mandate to Dissent & Commit
We are confident in expressing our opinions; it is our obligation to express our disagreement
Once we decide, we enthusiastically move together in the agreed upon direction

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