Got drive? You’ll fit right in
Our vision is to provide a smooth car buying and selling journey for all Australians. At carsales, everything we do from product development to marketing & communications aims to empower our customers and give them greater confidence when it comes to trading cars – regardless of how much they know about cars or how engaged they might be in the process.
Flexible working environment (we offer a range of flexible working options, not just working from home)
16 weeks paid parental leave for primary caregivers, including an extra five days of ‘Leave Up Your Sleeve’ upon return to work
Two weeks paid secondary caregivers leave, with the option to access two weeks of your sick/carers leave on top of this
We also have regular Hackathons, attend conferences (which is all happening virtually right now…), while we are working from home we still care about our employee’s wellbeing and offer lunchtime, yoga, meditation and HIIT classes.
A bit about the role
Please note this is a 4 day per week role that requires someone that is able to work weekends.
As Customer Service Team Leader, you are responsible for delivering an exceptional customer experience through the effective leadership of your team as well as taking calls from customers.
You will use leadership skills such as motivation, reward, recognition, coaching and performance management to create a team of engaged, high performing individuals.
This experience comes through offering customer’s quality support and assistance across multiple channels, such as phone, email, web and live chat.
By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Experience Team, driving both customer satisfaction and loyalty in a positive direction.
So here’s what we’re looking for:
A superstar customer service team member to provide exceptional service
A leader who can look after our people including coaching, feedback etc
Someone who can empathise with our customers
Someone who thrives on solving problems, and solving them quickly.
Someone with a clear track record of meeting KPIs
The ability to multitask and adapt quickly to change
Reliable and dependable person
What you will bring to the role
Create a high morale and fun team culture
Help to build and maintain our loyal customers and members
Consistently improve customer satisfaction and reduce efficiencies
Provide up to date training and product knowledge to the team
When you work at carsales you don’t just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process so if you want to know more just ask!
We are continuing to recruit for talent during to COVID-19 pandemic. With a majority of our people working remotely, all interviewing and onboarding will be done virtually. Health and safety is our number one priority, so anyone who joins will work remotely until it is appropriate and safe for us to open our offices.
And just a quick one…
Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.