smart jobs in sydney

Full Job Description
We never settle for what is – we question what should be. We demand and champion a better way for our customers, our people, our partners, and our communities.
For things to change for the better, we need to challenge the status-quo. To do things differently. To dream big and take small steps every day to help create a healthier tomorrow.
If you want to help change the way people think about insurance while inspiring them to better value their health and wellbeing, then we want to hear from you.

The Opportunity:
In this max term 6-month role as our new customer service representative, you will report into the Savings and Investment Contact Centre Team Manager. You will be responsible for answering inbound general inquiries on customer policies and following up on customer requests.

You will support the delivery of administrative tasks and management of products, whilst creating an outstanding customer experience. This role is essential to make a difference in people’s lives.

To do this successfully you will:
Deliver exceptional customer service
Process and evaluate work items in a constantly changing environment
Partner with a variety of stakeholders across the AIA business
Undertake complex administrative tasks that include legislative compliance, reviewing documents and improving productivity

Successful applications will demonstrate:
Proven experience working in call center, customer service or member focused environment
Previous health insurance background – desirable but not essential
Strong customer service focus
Excellent communication skills
Ability to problem-solve and solutions focused

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangements

Please note that applications close on Sunday 6th June 2021.

Recruitment Agencies : Our Talent team does not require any recruitment agency support.

Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:


You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.