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Job no: 972731
Work type: Permanent Full Time
Location: NSW

Categories:
Position Title: Customer Service Representative

Location: Sydney CBD

Employment: Full Time, Permanent

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the Customer Service Representative role will make an impact:

Key responsibilities for this role include:
Respond to inbound customer enquiries from a range of customers and stakeholders via phone and email;
Process credits and returns;
Place orders via the platform salesforce;
Cover reception during lunchbreaks;
Liaise with sales, marketing, medical, quality assurance and wholesale teams to service a variety of requests;
Perform administrative duties that are appropriate to the priorities of the business;
Provide ‘above and beyond’ customer service to improve customer relationships and satisfaction.

The minimum qualification, experience and skill requirements for this role are:

Minimum of bachelor’s degree (or equivalent) in; Pharmacy, Business or Science;
1+ years’ experience in Sales or Pharmaceutical industry;
Hard working, punctual and patient;
Able to communicate effectively (both verbally and written);
Experience using word, excel and outlook is required;
Active listener and proficient communicator;
Experience solving problems in a timely and efficient way;
Must be eligible to work in Australia (Australian Citizen or appropriate Visa holder).

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Viatris is an Equal Opportunity Employer.

Advertised: 23 Apr 2021 AUS Eastern Standard Time
Applications close: 07 May 2021 AUS Eastern Standard Time