smart jobs in sydney

Full Job Description
Job no: 497603
Work type: Full-Time Permanent
Location: NSW – Hills Region
Categories: Sales & Intake

About the role:
We are looking for talented customer service representatives to join a busy inbound contact centre here in Bella Vista. Working on the front line, you will be the voice of KinCare, talking to customers about their services and what we offer as well as being responsible for ensuring each customer’s experience is of the highest quality. The usual hours are 9am – 5.30pm, Monday to Friday.

What we are looking for:
Work well under pressure while also maintaining customer experience.
Solid customer service experience, ideally working in an inbound contact centre.
Exceptional computer skills & experience using multiple programs.
Warm and empathetic approach to dealing with customer enquiries.
Strong customer focus & the desire to make a difference.
This role is for a full time, Monday to Friday position, with weekend work once a month as overtime.

What you can expect:
Overtime opportunities on Public Holidays and weekends.
Ongoing training & coaching to ensure you are meeting business and customer expectations.
A fun, supportive team.

About you:
To be successful in this role, you will be empathetic, and solutions focussed, with impeccable customer service skills. Due to the nature of this role, experience working in a call centre environment will be ideal, as will a team focussed attitude. Additionally, you will be a fantastic communicator, with outstanding attention to detail and the ability to work to strict deadlines.

A national police check will be required for the successful person.

Why KinCare?

For over 28 years we have been putting our customers at the heart of everything we do and empowering them to live the life they choose to live. It’s really the people at KinCare who make it a great place to work. When you come to work for KinCare, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections.

As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

For more information, visit www.kincare.com.au

Advertised: 21 Apr 2021 AUS Eastern Standard Time
Applications close: 07 May 2021 AUS Eastern Standard Time