Overview

Full Job Description
Company Description

DWS is a design/build company dedicated to helping you achieve and enjoy your outdoor living needs. Since 2003 we have been fueled by the desire to provide the highest level of customer satisfaction for you and your family.

With so many recent advancements in new
products and installation practices, it’s become more important than ever to educate our clients as to the many options available. We invite you to view or visit any of our previous or on going projects and encourage your involvement throughout the entire process.

DWS is class A licensed, fully insured, member of the better business bureau. We know that making you happy is the key to our future success. Call today and give us an opportunity to design and build your next dream project.

Job Description

Job Summary

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Responsibilities

Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests

Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items

Qualifications

Requirements and Qualifications

High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule

Additional Information

All your information will be kept confidential according to EEO guidelines.

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