smart jobs in melbourne
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Do work that matters
Our Customer Service Representatives meet all of our customers’ financial needs. They identify and understand the broader investment and lending needs and refer more complex banking enquiries to specialist team members.
You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction .
See yourself in our team
The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Our branches continue to evolve with our business as we focus on meeting our customers’ changing needs and educating abou t our award winning technology.
What will help you succeed?
To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 14/05/2021