Overview

Want to build a career out of your strong customer service skills? Exciting new Contact Centre roles available in early 2021!
Serco are currently taking Expressions of Interest for their contact centres in Box Hill
About You
You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals. Working in a structured target driven environment to meet expectations, as part of a team and enjoy fast paced environments. Working across multiple customer enquiries, processes, systems and computer screens. You value being part of a fun, dynamic and diverse work community. Your previous customer service and call centre experience will be welcomed.

About the Role
As a Customer Service representative with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Box Hill contact centre. The role is focused on providing outstanding service to customers, and assisting them with comprehensive solutions.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. Initially you will answer inbound calls however you will be upskilled to and work across other work types such as correspondence processing, outbound calls and debt collection.
If successful, you will receive fully paid, training as part of your Induction and on-boarding to Serco. No previous Call Centre experience is required; however you will need to have a high level of computer literacy, an engaging phone manner and a strong desire to learn new skills.
To be successful in this role, you will have: The highest levels of personal integrity and ethical behaviour, including the ability to adhere to strict security policies Full availability to work up to 38 hours a week, Monday to Friday, standard operating hours are between 7:00am and 8:00pm Previous Client or Customer Service experience A requirement to work to a rotating roster, which we aim to release two weeks in advance FULL Australian Citizenship and be prepared to provide suitable documentation for a thorough Security and Citizenship Check An ability to follow processes and solve problems, be motivated to provide great customer service to the public The ability to use two monitors and navigate through multiple computer applications servicing customer interactions
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us:
We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.
Join Us
You’ll be part of a diverse and social workplace with a strong team culture. We enjoy regular reward and recognition initiatives such as theme days, shared food and nights out. If this sounds like it’s for you, please apply now. We look forward to receiving your application!
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac