Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.
With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.
The Customer Service Representative role will play an integral part in assisting our customers with a variety of issues relating to the delayed connection of services to a customer’s premise.
As a Customer Service Representative in our Held Order Management team, you will be responsible for:
Work in accordance with Cyient and client processes and procedures
Develop and maintain strong working relationships with customers, key stakeholders and business partners to ensure seamless delivery of end to end provisioning and associated processes.
Responsible for responding to and resolving customer issues.
Coordinate and conduct high level & complex investigations to solve customer concerns with effective solutions
Going above and beyond to ensure exceptional customer service.
Ensuring that appointments, timeframes/deadlines and Service Level Agreements are met and maintained.
Ability to organise, prioritise and work well under pressure.
Capability to multi-task and operate multiple CRM systems,
Liaise effectively and professionally with internal/external business units,
Various administration tasks.
Skills & Experience
Cyient is an Equal Opportunity Employer.
Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.