smart jobs in melbourne
We are always on the lookout for customer service professionals who can leave a lasting, positive impression. Our Talent team is currently recruiting hundreds of customer service positions across Australia to provide essential services to our Australian Government clients. Mixed employment types across permanent full time, 12 month fixed term, part time or casual Call Centre roles.
Be part of our first-class customer service teams across the country
Our Customer Service teams are on the front line, delivering essential services every day
Serco for life – friends | career | care
At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds.
About the Role
As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Box Hill contact centre.
The centre operates between 7:00am and 8pm Monday to Friday, with the flexibility to work extended hours.
It is essential for this role that you have Full Australian Citizenship
Managing complex inbound enquiries and measured against consistent KPIs
Logging detailed interactions for all tasks and actions accordance to policy and procedure
Manage secure and sensitive data with professionalism and empathy
Ongoing coaching and development to deliver first class service
At Serco you’ll join an inclusive and welcoming team, and benefit from a wide range of benefits including:
You will receive fully paid, comprehensive classroom training in our dedicated training facilities.
Rewards and recognition program, including awards and corporate retail discounts
Ongoing training tailored for your personal development plans, including opportunities outside your current team or location
Friendly and diverse team with inclusivity and care at the heart of everything we do
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE: Google Chrome is the preferred browser to access Serco careers website
If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac