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Full Job Description
About HCF

HCF is Australia’s largest not for profit bring private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

Our Customer Service Officers play a fundamental role in providing exceptional advice, sales and customer service to our members. In this role you will bring your human touch to all aspects of the customer experience and deliver on our purpose.

Please note this is a full time maternity leave cover contract position for up to 12 Months based in our Bondi Branch.

Advise our members of their policy benefits and any changes that may occur to ensure our members are receiving the best possible service

Perform face to face needs-based selling to our members for HCF health insurance policies and Life and Travel policies

Achieve and exceed sales and service targets

Perform telephone and email sales including business development activities

Provide first contact resolution in all customer interactions

Maintain accurate membership information in accordance with HCF policy and procedures

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About you:
We are looking for natural relationship builders who have a drive to meet and exceed sales targets along with providing exceptional customer service.

Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience

Previous experience in a customer service and sales environment

Competent in using CRM computer systems or the ability to quickly learn complex computer systems

Ability to work in a team environment

Ability to adapt positively to a frequently changing work practices and needs

Have the flexibility to work six weeks fulltime to participate in comprehensive training


We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Come and join our HCF team!


Up to 50 % discount on health cover, pet and travel insurance

Additional Family & Friends day

Organisational wide Recognition & Rewards program

Generous Parental Leave Scheme

Health and Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers