Overview

Multiple positions available – Permanent part-time (30 hrs p/w) and casual positions
Salary circa $67k plus super (pro rata) / Casual hourly rate off $33.91
Based at Preston Civic Centre, Northcote Library and Reservoir Community Learning Centre

About City of Darebin

The City of Darebin is experiencing a period of great opportunity as a fast changing, vibrant municipality in Melbourne’s inner north. It is very clear in its aspirations for a greener, bolder, more connected city for the 150,000 people from 148 countries who call Darebin home. The Customer Service business unit is responsible for ensuring high standards of customer service across the organisation, putting the customer at the centre of our services and projects and extends the role of the customer service unit as a centre of excellence.

About the Role

Working in diverse and complex environment, this role interacts with all facets of Local Government to resolve enquiries, educate our customers on Council services and programs and provide outstanding service to internal and external stakeholders. Your friendly personality, adaptability to change and resilient nature will see you thrive in this unique position as you provide an integral link between the community and Council.

Duties

Provide a high-quality response to customer enquiries, requests for service and business transactions across multiple communication channels.
Enhance and promote Council’s public image and the effectiveness of the Customer Service Team by acting as a key link in the relationship between the Council and its customers.
Support the operations of Council departments in accordance with agreed service levels and standards.
Advocate for the customer by assisting in the development, improvement and enhancement of Council processes and services.

Skills & Experience

To succeed in this position, you must have relevant experience in a high volume and/or complex customer service role and be comfortable operating in a contact centre environment.

Culture

Darebin is home to one of the largest, most diverse communities in Victoria in terms of cultures, language (more than 118 languages are spoken), religions, socio-economic background, employment status, occupation and housing needs. You will work for an organisation that proudly values social inclusion, sustainability, engagement and service excellence.

Benefits

Excellent career progression opportunities provided
Training opportunities provided
Access to secure on-site bicycle parking and a range of conveniently located public transport options

How to Apply

Start your application by clicking ‘Begin’ below

Candidates must include with their application

A resume
A cover letter addressing the Key Selection Criteria in the position description
A completed assessment task

Aboriginal and Torres Strait Islander people are encouraged to apply.

Contact Tim Grant on 8470 8801 for a confidential discussion.

Applications close on Sunday, 10 January 2021 at 11.30pm.

The City of Darebin is an Equal Opportunity Employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organisation, or other non-merit factors. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

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