We are an ASX 100 Finance Leader
Develop your career while making a positive community impact
Join an inclusive and collaborative team – Good culture is important to us!
Bourke Street Branch – Melbourne CBD

About the Role

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:
Teller duties including general enquiries, account opening/closing, deposits, withdrawals
Floor walking and initiating quality conversations with customers
Booking interviews
Inbound and outbound calling to maintain and build customer relationships
Daily maintenance of the ATM
Cash management – ATM Services, Travelex
Stationery orders
Strong focus on compliance

About You

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

Previous customer service experience, preferably from the banking industry
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction
“Can do” approach to all aspects of your role
Ability to learn and confidently use a number of technical financial systems

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Required Skills

Required Experience

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