smart jobs in melbourne

Full Job Description
What We’ll Love About You:
The first thing that we are going to notice about you is your infectious positivity and thirst for creating the ultimate customer experience. There is no customer you have spoken to, that doesn’t feel that care factor from the other end of the phone.

Where the fun is for you and where you really get your kicks, is when you’ve identified a solution that exceeds customer expectations, or you’ve conquered the ultimate investigation that will see you wowing your customers. Either way, it’s your care factor and sense of pride that really makes you stand out from the rest.

Finally, you’re an early adopter of leveraging technology and platforms to work in your favour and absolutely thrive in an environment where collaboration and conversations are all driven by likeminded people who have a common goal.

You want to be part of a winning team!

About the Opportunity:
This is a permanent full time opportunity to join a passionate team that are simply customer obsessed and know how to create the ultimate experience.

You will add significant value to the wider business and our customers by;

Assisting customers with their enquiries via phone and social media
Providing creative solutions to and issues our customers may be experiencing
Investigating and resolving a customer concerns
Providing updates to customers via phone and email
Tracking orders and liaising with delivery suppliers

What You’ll Love:
We are not your typical Contact Centre, perhaps you could call us a Care Centre
We have multiple channels of contact for our customers (phone, email and social media)
Our amazing team environment of 20 friendly, supportive, the culture is about striving for a common goal
Our customers love us and are incredibly loyal
Staff discounts
A company that is small enough to care large enough to create future opportunities
A team that sits within our support office
An opportunity for your voice to be heard and ideas listened to

What it Takes To Be Great:
First and foremost you have to have a genuine commitment to providing an exceptional customer experience, and know what it takes to do so. From there we are looking for people who have;

Outstanding follow through and resilience
Exceptional time management and organizational skills
An awesome attitude that is positive and team focused
Excellent verbal and written communication skills that are articulate, caring and concise
Fabulous aptitude for technology and learning new programs

What Next:
If we have described you in this advertisement and the opportunity sounds like the perfect opportunity; we would love to hear from you.

To submit your interest, please click “apply now” and include a cover letter outlining why this is the right opportunity for you and how you meet the “what it takes to be great” along with your resume and you will hear from us.

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