At Telstra, our customers are at the heart of everything we do. And that’s where you come in – to help us realise our vision of creating a brilliantly connected future for everyone!
The role with us
You will provide the highest level of quality customer service/support and successful external stakeholder management, within a timely, efficient, professional and credible way. Your responsibilities will include:
Effective and timely resolution of complaints
Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the TIO
Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
Prepare correspondence including letters and emails that is of a standard to uphold a professional and image in line with Telstra’s values
Ensure agreed complaint management and communications quality standards are met and maintained.
The role is for 12 months.
Who we look for:
Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues
Experience in complaint handling processes and systems
Demonstrate capability in presenting strong written and verbal arguments
Ability to identify business problems and translate them into solutions to improve the customer experience, productivity, etc
Team orientated with strong interpersonal skills
Commitment to achieving the best outcome for our customers
If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit allrolesflex