Working for the NSW DPI is not just a job – it’s a smart career choice.

Unique opportunity to join NSW Department of Primary Industries
Recruitment to a 3 year part-time (24.5 hours per week) role located in Newington
Competitive base salary from $85,488 plus superannuation and annual leave loading

About Us

Within NSW DPI, the Biosecurity & Food Safety Division is responsible for effective management and risk minimisation of biosecurity threats to NSW as well as the through-chain regulation of food safety. It delivers a risk based approach to policy and compliance, and provides regional engagement and coordination in response to emergency incidents and natural disasters impacting primary industries and the food sector.

About the Role

In your new role as Customer Service Coordinator, you will support the efficient functioning of the Customer Service team and provide high quality front-line customer service for both internal and external customers, to support the Biosecurity and Food Safety and Agriculture divisions. This is a unique role that focuses on delivering a high level of customer service to the beekeeping industry and other DPI customers to create a positive impact.

Key aspects of the role include providing advice and support to beekeepers and other customers, administrative and coordination support to the apiary sites program, and proactively seeking to enhance operations in collaboration with the Customer Service team and the business. The role is hands on and the Coordinator is also part of the customer service team roster.

To be successful in this role you will have demonstrated experience in providing high quality customer service in a fast paced regulatory environment, project coordination, and using multiple ICT systems. You will have excellent verbal and written communication skills and be a people person, with a passion for building partnerships and looking for opportunities to drive program results.

If you love a challenge and have a demonstrated ability to deliver results in a customer service environment, we want to hear from you.

Applying for the Role

If this sounds like the ideal role for you, please apply online by providing your resume (maximum five pages) and a brief cover letter (maximum one page) outlining your suitability for this role.

You can also download the role description here.

Application Closing Date: Friday 5 March 2021 (11:55pm) midnight

Enquiries: Contact Josephine Parrett, Manager Customer Service, Strategy & Operations on 0448 957 340.

Additional information – A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next twelve months

Our commitment to flexible working

The NSW Department of Industry is committed to ensuring the sector reflects the NSW community it serves. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it’

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

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