Luxury Escapes, winner of the Australian Travel Awards, ‘Employer of Choice 2018’, is one of the world’s fastest growing travel businesses, reaching up to 3.2 million unique travellers each month with exclusive limited time offers at ‘insider’ prices.

We are seeking an experienced full time Customer Service Agent to join our exceptionally talented team in Melbourne.

Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!

What we are looking for:
Someone that is used to a high volume of calls!
Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.
Likewise, if you have previous experience of Salesforce it would be beneficial.
If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!

What’s in it for you?

Flexible hours from 7am – 10pm, 7 days a week!
Competitive remuneration package!
First class health and well-being program including onsite massages, yoga, meditation, corporate gym memberships and daily breakfast.
Fun & flexible working environment – work hard and play hard with , Friday afternoon onsite gatherings (wine included!), monthly celebrations and recognition programs.

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

Please only apply if you are based in Melbourne and have full working rights in Australia.

No Agency submissions please, we like to deal with applicants directly.

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