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CUSTOMER COORDINATOR – Casula
About the role
We are currently seeking a results driven and energetic Customer Coordinator/Workshop planner to join our workshop team based at our Casula facility on a 12 month fixed term contract with the view of permanency.
As the single point of contact between the customer and our workshop, you are responsible for the coordination of the scope, scheduling, pricing and invoicing of required work, while ensuring customer requirements are achieved within agreed timeframe and budget.
Reporting to the Branch Manager you will mainly be responsible for managing the released work scopes for jobs in the workshop.
This is an opportunity for a dynamic, highly skilled, customer centric, technical minded operator looking to take a big step up and in with a market leading service provider.
Customer support and service
Work order management
Liaising with Workshop supervisors and team leaders to allocate works.
Skills & Experience
Extensive experience in a similar role preferably within heavy industry
Highly developed customer service and communication skills
Work schedules and Work shop planning
Ability to establish and maintain successful working relationships
Analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
Appreciation and understanding of service works orders (high volume fast paced)
SAP, or other ERP proven skills
Competitive salary and benefits scheme
Company funded income protection
Flexible work arrangements
Discounted private health plan
On-boarding and welcome day at our head office in Newcastle
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 879372.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.