Overview

You’re a passionate customer service professional looking for the next challenge
We are a customer and community focused network of branch colleagues
Together we can provide excellent experiences that matter

We are looking for a passionate customer service professional to join us full time as a Customer Consultant at our Melbourne City branch.

Do work that matters

As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a “solutions experts”. During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.

Day to day you will be responsible for:
Using active listening skills to uncover customer needs and goals
Providing customer solutions that are in line with individual needs and goals
Meeting and greeting customers when they arrive in our branches
Helping customers with their transactions at the teller bay
Providing customers with guidance when using Bankwest systems and equipment within the branches

We’re interested in hearing from people who have:
Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals
Excellent active listening skills
A passion and sense of enthusiasm for providing excellent customer service

You can be you

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 15/02/2021

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