Job Summary

Responsible for providing cost effective technical service for advisers and clients for premium and commission quotes, within agreed service levels, quality targets and compliance requirements via telephone & e-mail channels.

Job Qualifications

Experienced in using Excel
Degree qualified and/or Diploma of Financial Services qualifications highly regarded
Degree or qualification in Actuarial studies, mathematics or statistics based highly regarded.
Experience with Mainframe Systems would be an advantage.
Ability to understand customer’s needs coupled with an interest in life insurance and a solutions focused approach to assist customers.

Job Accountabilities

Responsible for managing requests to pricing for premium quotes and commission calculations.
Utilises product, mathematical and system knowledge to respond to complex enquiries.
Providing accurate information about Zurich’s Life Risk and Retail Investments products, processes and policies.
Providing technical support and quotations for the above product suites;
Providing information relating to the alteration of policies, methods/frequency of payment; complaint handling, policy cancellation and withdrawals;
Managing written & telephony queries & requests from advisers, customers and other departments for information on outstanding requirements
Participating in special projects as required (including basic user testing & associated administration)
Other duties as requested by team manager

Business Accountabilities

Responsible for performing against customer specific service levels to ensure Zurich fulfils the needs and expectations of customers and internal stakeholders.
Working at all times in accordance with Zurich procedures, policies and process and controls and ensuring compliance across the business area
Maintains knowledge of legislative & industry changes relating to Zurich’s product groups

You are the heart & soul of Zurich!

Together we are committed to delivering on our purpose – Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team.

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

Location(s): AU – North Sydney
Schedule: Full Time
Recruiter name: Nicole Pemberton

Closing date:

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