Overview

Transurban Credit Officers work collaboratively to ensure our customers pay for the time, efficiency and ease of use gained from using our infrastructure.

With a focus on customer experience and interaction, your role objective is to gain agreement with customers to payment arrangements that are fair, customer orientated whilst meeting the needs to effectively manage business risk, maximise collection, minimise bad debtors and preserve cash flow.

Sitting within our Customer team, you’ll be part of a department that puts people first.

You will work with a team of likeminded, values-based individuals, who are driven and empathetic with the work they do.

The impact you’ll have:
Work in a fast-paced dialler environment,
Hitting collection targets and KPIs for Grade of Service (GoS), Average Handling Time (AHT) and Abandonment Rate in a high volume contact centre environment
Contact customers with overdue accounts.
Negotiate fair and flexible payments, actively listening with care and compassion, providing options available under our hardship policy are utilised
Utilise our policy guidelines to make decisions about debt when required
Work closely with debt collection agencies to resolve complex credit problems

The talents you’ll bring:
Ideally, you’ll have call centre experience and/or credit, complaints or customer resolutions exposure (preferred but not essential)
A strong background in credit management (or equivalent) with exposure to financial hardship is highly valued
Be passionate about customer experience by understanding their needs
Outcome focused – confident and professional regardless if the interaction is via email or phone, a low or high value transaction
Sound working knowledge of MS office
Strong attention to detail
Communicate via email with our customer a well-structured, customer orientated manner
Ensure Privacy and confidential information is handled with care and as per legislative requirements

About us

At T ransurban we are driven by bringing people and places closer. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer.

We believe in equality. We treat everyone with fairness, consideration and respect, regardless of gender, cultural background, religious beliefs, sexuality or personal circumstances – whether they work for us or not. We want to ensure everyone feels comfortable to express themselves and their opinions.

We strongly encourage applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people.

Job Type:
Permanent

Closing Date:
2021-01-23-08:00

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