Overview

Who we are
At EACH, our vision is for a healthy and inclusive community.

Founded on the vision that everyone is entitled to good health, we’re one of the nation’s leading health and community service providers, offering a broad range of services for over 40 years. Our services include Community Health, Mental Health, NDIS, Counselling, Support for Older Australians and Family Services.

Who we’re looking for
EACH’s ‘one of a kind’ Reconnexion team is looking for a Coordinator – Support Line to join them!

Do you love working with dedicated volunteers? Do you have experience working on a telephone support line? Are you qualified in a relevant health service or education discipline? Then you might be the ideal candidate for a mid-February start!

We’re looking for someone who is passionate about mental health/AOD and providing quality customer centric service. You will have excellent interpersonal skills and able to lead by example, along with highly developed organisational skills. In addition, you’ll enjoy working with data to support the success of the services delivered.

What you’ll be doing
The majority of your “day-to-day” will consist of being responsible for Reconnexion’s Benzodiazepine Support Line and volunteer team. Including setting up that days’ volunteer team of 2 to 4, ensure all systems are operating, problem solve, monitor calls coming in, coach volunteers with difficult calls, deliver a training session to new recruits and enter data into a client management system.

In addition, you will bring your appetite for innovation and service development, combined with a high personal standard of administrative accountability.

Who you’ll be working with
You will be working with other professionals within a variety of disciplines. Reporting into the Statewide Services Manager you will work in collaboration with the Reconnexion counselling team of six part-timers, the administration officer and a volunteer team of around twenty on casual rosters. A team dedicated to supporting clients with Australia’s only benzodiazepine specialist service.

What we offer
EACH offers all staff benefits by offering Not for Profit Salary Packaging, a flexible workplace strategy and support through a comprehensive Employee Assistance Program.

Next steps
We want to know why you would like to come work with EACH and what you can bring to this role. Please attach a cover letter with your resume.

If you’d like more information about the position, please contact Janet Shaw, Statewide Services Manager on 0417 310 174

Applications close Wednesday, 20 January 2021.

Please note: this position is planned to commence in late February 2021