Work type: Permanent Full time
Location: Aust – VIC Metro
As a Consultant, Operational Excellence, you will be reporting into the Manager, OE Capability and Delivery, will work across a range of activities that bring process transformation, enterprise workflow and intelligent automation solutions to life for our customers. You will use your lean and agile approach together with enterprise methodologies, tools and standards to lead scoping and delivery of optimised solutions that maximise customer and business value.
This role works within a delivery squad, so there is an expectation that there may be movement between areas and programs of work as required. You will work closely with the Delivery Owners to ensure the solutions are successfully delivered into the business in a timely manner.
Your key accountabilities will include:
Lead small to medium size initiatives or support delivery of larger deliverables
Review assigned business processes from end-to-end, identify improvement opportunities and create “As is” process if not available
Work with the Business Owners to develop and implement ‘To-Be’ process maps and artefacts to embed lasting process change.
Advanced Data analysis and modelling, converting analysis into insights and recommendations.
Stakeholder engagement, influencing consistency of Process Transformation across the division and alignment to project’s priorities
Develop appropriate materials to communicate and present opportunities for relevant stakeholders
Help facilitate and support workshops, working with stakeholders to define process, identify current issues and develop future state process maps.
Ensure alignment to enterprise process methodologies, frameworks, standards and tools (including Lean Six Sigma and Agile).
Your Capabilities, Experience & Qualifications:
Green Belt or Black Belt certified and experience applying the tools
A genuine passion for customers, with intermediate working experience in Customer Centred Design.
Strong stakeholder management skills and influencing skills.
Strong knowledge of project delivery methodologies and associated tools, with significant working experience in Lean and Six Sigma methodologies and practices in an Agile delivery environment.
Experience as business analyst/consultant with track record delivering project/ changes, ideally with a business improvement focus
Advanced Analysis & Problem Solving with demonstrable measurement techniques.
Experience process mapping to BPMN standards (MS Visio, Signavio), developing process documentation (Standard Operating Procedures)
Change management expertise, to address behavioural aspects of change required to support sustainability.
Strong presentation and facilitation skills.
Effective communication skills with the ability to synthetise data and communicate findings in a meaningful way.
Ability to adapt to a changing environment, present challenges with alternative solutions.
Advanced Office Skills that will allow you process data to support the team with diagnostic material
Demonstrated application of Risk Management fundamentals.
Growth Mindset, comfortable with ambiguity and experimentation.
At NAB, we believe success comes from our people. We’re committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers – and for the community too.
From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits
Please note that this role is temporarily listed as remote due to the current requirements for all Australians to practice social distancing amid the COVID-19 pandemic. We will discuss with you your ongoing requirements throughout the recruitment process. If you think this role is the right fit for you, we invite you to apply.
You must have Australian or New Zealand citizenship or Permanent Residency to apply for this role
- Please note unsolicited CVs from agencies will not be accepted.