Sodexo began operations in Australia in 1982 and now provides on-site services at over 300 diverse locations throughout Australia. Today we have over 5,000 employees in Australia who are part of the global Sodexo team of 425,000.
Sodexo designs, manages and delivers innovative integrated solutions that not only improve the way our client’s businesses run daily, but enhance Quality of Life for our clients, consumers and employees.
About the role
The year 2021 will bring about significant growth and exciting prospects within our Corporate Facilities Management segment, Sodexo are currently looking for a passionate and driven Concierges’ interested in joining Sodexo and working on a client site within the Sydney CBD.
Reporting to the Workplace Experience Manager, this pivotal role will be responsible for being the first point of contact for all visitors to the Client organisation and is crucial to the delivery of the Client Experience. This is accomplished through dedication to providing excellent customer service, concise, prompt and accurate communication between the client and all levels of the organization, and a drive to improving work processes and service standards.
Duties will include but won’t be limited to:
Ensure the smooth running of all Concierge services; provide a discreet efficient, high-level service to all visitors
Management of passes, allocation and return
Accomplishment of tasks as required by the demands of the operation in a timely fashion and to the standard required by Sodexo and our Client
Greeting all visitors, providing an outstanding client focus
Providing training as required for Concierge coverage
Provide a hands-on approach to the Concierge role as necessary
Registration of all visitors to ensure a seamless arrival process
Provide visitor access passes including explanation of pass usage and return requirements
Reconcile and recover, with the assistance of Security if necessary, all visitor passes
Respond to enquiries for building orientation and exhibit thorough site knowledge and local area knowledge
Facilitating building foyer events and activities (where applicable)
Liaising with cleaners, security and building management to ensure the integrity of the building foyer, meeting rooms and breakout areas are maintained
The successful candidate will have proven experience within a similar role and industry, ideally with some form of Business Administration qualification – however, not mandatory. You will be able to demonstrate the ability to build and maintain effective and strong relationships with clients, visitors, staff and colleagues as well as being able to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure.
Additionally, you will also be able to/have:
Ability to problem solve and work to tight deadlines & timelines
Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
Solutions focused approach and able to identify opportunities to add value
Energetic, passionate and leads by example
Ability to communicate with confidence and respect for others
Proven ability to use own judgement to effectively manage workloads, take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services
Sodexo offers a competitive salary package along with great employee benefits and a recognition program. If this sounds like the right job for you, please apply via the link for a 5 minute application process.