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Job Description

Location: Melbourne

Job type: Not provided

Organisation: Royal Victorian Eye and Ear Hospital

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 14661

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care that provides services across Victoria. As Australia’s only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for 150 years.

The Eye and Ear has almost 60 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ear, nose, and throat service.

Every year the Eye and Ear cares for over 220,000 patients, with over 160,000 outpatients nearly 44,000 emergency patients and over 17,000 inpatients.

The hospital is currently undergoing a major redevelopment to create a modern internal structure, improve access for patients and visitors and staff.

Our Vision

A world leader providing exceptional care

Our Mission

We aspire to be the world’s leading eye and ear health service through:

Outstanding patient experience

Exemplary leadership

Inspiring our people

Building a platform for the future

Our Values – Integrity, Care, Teamwork, Excellence

About the Role

This role is located in the Emergency department and you will work as part of the Outpatient Bookings Unit and support the Switchboard, concierge and back of house functions. This role supports patients throughout their journey through the emergency department providing patient support, administrative functions including registration, appointment bookings and data entry. The successful applicant will have a high customer focus and be able to work efficiently within a busy and dynamic environment. The role requires you to be flexible and work between the emergency department, concierge and switchboard functions as required.

The emergency department administration functions from 0700 to 0200 7 day a week. This is a permanent part time position working 8 days per fortnight from Thursday to Sunday. Times rotate between commencing at 7.00,8.00 or 9.00am.

Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment which is free from harassment or discrimination and promotes cultural diversity and awareness in the workplace.

The Eye and Ear is a smoke free environment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At The Royal Victorian Eye and Ear Hospital we are committed to supporting people with disability gain employment and develop their careers with us – if you meet the above requirements, we encourage you to apply. If you would like further information about this role please contact the people and culture department to discuss.’