smart jobs in melbourne

Full Job Description
Posted: 16/04/2021
Closing Date: 16/05/2021
Job Type: Permanent – Full Time
Location: Melbourne
Job Category: Call Centre and Customer Service

Join part of Australia’s largest privately-owned receivables management company during an exciting growth period. With offices across the East Coast of Australia, you will work alongside a diverse and energetic team to deliver a best-in-class approach to customer care. This could be a fantastic opportunity to break into the world of Finance.

We have an opportunity for multiple Collection Officers to join our office in Melbourne.

Job Description

In this role you will:
Work with Australia’s best commercial and utilities companies as clients
Establish and maintain long lasting relationships with customers by building trust and rapport
Use high level negotiation skills to come up with solutions for unique circumstances
Problem solve and overcome customers’ objections
Liaise with internal and external parties and use intuition to locate, resolve and maintain arrangements
Negotiate suitable options to settle accounts and provide an exceptional customer experience
Desired Skills and Experience

About you:
Experience in receivables management, debt collection, telemarketing, sales, motor vehicle insurance or customer service
Keeps the customer at the forefront and knows how to deliver exceptional service and build strong relationships
Has the confidence to ask difficult questions to get the job done
Is innovative and loves to challenge the status quo
Has a high level of problem solving and negotiation skills
Enjoys collaborating to get things done
Has excellent judgement, thinks things through and makes great calls for the customer

What you can expect in return:
Opportunity to gain experience within an emerging financial services power house
Our staff are our greatest asset, therefore we are committed to providing sustainable futures for our employees through structured growth development opportunities
A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
An experienced, driven and accessible management team at your fingertips
An extensive full week (paid) of induction training with our Learning & Development Team
An environment where success is achievable and rewarded generously through our bonus structure
Work in a brand new Docklands based office with close access to public transport, restaurants and Flagstaff Gardens
Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays

If you have a willingness to do what is right for the customer, paired with a driven and motivated attitude, we want to speak with you!