Utilise your exceptional customer service skills
Casual position working events and during the week.
Work for an iconic organisation on iconic events at the ‘G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s greatest assets. The MCG is host to more than 70 major events annually attracting over three million patrons and visitors.

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 130,000 Melbourne Cricket Club members as well as patrons of the MCG.

As we near the commencement of the 2021 AFL Season the opportunity has arisen to recruit a limited number of casual MCC Club Services Representatives position for casual event day and occasional weekday work.

The role would provide accurate, timely and excellent customer service to MCC members on match days and during the week. It includes assisting with and resolving member and guest queries in person at Membership Services as well as via email, web messaging or over the phone.

To be successful in this role, you will have experience in the delivery of exceptional customer service. Experience with ticketing systems and Microsoft Dynamics 365 is preferable. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

In-addition you will need to know how to build relationships, be able to talk to people from all walks of life, be well equipped to anticipate customers’ requirements and recommend appropriate solutions, all with a smile! This is a busy role for people who are passionate about creating a great customer experience.

Flexibility is required for this role where you will need to be available for event day duties on week nights, public holidays and weekends is essential, and also to work occasionally on week days.

For a more detail description of the position please click on the position description link on this page.

If you have the experience and skills as outlined above and love delivering a great customer experience for an iconic organisation, we would love to hear from you. To apply, please forward your current resume & cover letter and complete the questionnaire via the “Apply” tab on this page.

Please note that applications with an incomplete questionnaire will not be considered.

Applications close 5pm Tuesday, 2 March 2021. We reserve the right to withdraw this ad prior to the closing date.

POSITION DESCRIPTION Club Services Representative – Casual.pdf

Type: Casual

Category: Club Services & Heritage – Membership & Customer Service

Reference ID: AF000160

Date Posted: 24/02/2021

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