Overview

The role

In this full-time role working from our South Melbourne based office, your core responsibility will be to assist our APM clients with a wide range of specific requirements that involve engaging with APM’s services. Working predominantly in our Regional Assessment Services division you will play a key part in ensuring a positive client experience is achieved whilst upholding APMs core values. You will be a valued part of the team and will report to the Client Services Team Leader.

Your duties will include…

Manage client information and confidential data across multiple core information systems
Respond and proactively manage general queries from customers, clients and other APM team members
Client and APM employee (Assessor) appointment scheduling
Manage client complaints and deliver required policy based outcomes
Prioritise a consistent flow of client communication across several forums including email, phone and chat.
Liaise with and support APM stakeholders to effectively meet business objectives within the Regional Assessment Services division.

To be successful in this role…

You will have excellent interpersonal and communication skills, confidence in your abilities to be resourceful and adapt in a customer centric environment. You will be energetic, loves helping others and are an upbeat problem solver who also enjoys contributing within a team.

You will have…

Experience working in a high paced environment previously
A true passion for awesome customer service
Ability to multi-task will ensure successful outcomes
Strong attention to detail, good initiative, and resourcefulness
Ability to work Monday – Friday between the hours of 8am & 6pm is essential.

Be rewarded for your success

Delivery is key to your success! At APM, we focus on delivery and provide you work variety and flexibility. Joining an international human services organisation that has a growth mindset, you will have access to:

Career progression and development planning
On the job skills development
Ability to purchase additional leave
Salary sacrificing

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

Please note: You may be required to complete a video interview as part of this recruitment process and if successful will be required to complete a national criminal police check.

We are committed to Equality, Diversity and Inclusivity We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

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