Flexible in-office work, at home on-call coverage on a scheduled rotation basis
Rewarding, fast paced, customer focused work
Permanent Full Time
ABOUT THE ROLE
This role works in our Moorabbin office under the leadership of the Client Services Supervisor. This is a compelling and demanding role that impacts all Prestige direct care staff and clients.
To succeed, our Client Services Coordinators are persistent and have impeccable follow through. Duties will include service coordination i.e. arranging staff rosters, providing support and supervision to a team of direct care staff over the phone, following up on client enquiries, contributing to process development and supporting the selection and onboarding of new care staff.
On a rotation basis, our Client Services Coordinators also share responsibility for after hours on-call duties to support staff and clients with urgent matters that cannot wait until the next business day. During on-call periods, you may receive calls in the mornings, evenings or on the weekend and generally won’t be rostered to work in the office during this week.
You’re interested in and enjoy being helpful and you’ve had some experience in customer service, so you understand what it takes to respond to people requests. This role is about being the best support to the team and people of Prestige.
You’re the go to for information for all sorts of things. You’re a problem solver. You can think outside the box and if you don’t know the answer, you have a way of finding out. You’re pretty savvy on a computer. You can confidently navigate your way around operating and online systems, with MS Office, competent using databases or CRMs.
You are a quick thinking and quick to action. You tend not to rest until things are done, you’ve always been known for your dedication and resilience.
You enjoy being productive and getting things one. You have an eagle eye and get things done well and on time. for Because you are proactive and organised, you have a knack for helping people which makes you reliable and people trust you.
Previous service coordination/ rostering or community care experience is ideal. Relevant qualifications and experience in community services, disability or as an Enrolled Nurse is an advantage.
WHAT’S IN IT FOR YOU?
Stunning new head office located close to home in Moorabbin
Work with a secure and growing business with a great reputation in the community and the industry
Be part of an experienced service coordination team available 24/7
Have an impact – know that through your work you are making a difference in people’s lives
Fun and enthusiast team culture
Casual dress Friday!
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.
HOW TO APPLY
Submit your application with your resume and cover letter addressed to Hywell Sebastian. Contact Hywell on email@example.com with any questions about this opportunity.
All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.