Overview

Full Job Description
A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Working under the direction of the Client and Agent Protection team manager, the Associate is responsible for performing reviews for the Client dentifcation Program and fraudulent activity which involves the analysis of alerts to validate oru clients’ idnetity and fraudulent activlity such as account take overs, familial fraud, employee fraud, etc. The Associate is required to review and independently decision alerts timely and accurately within the procesures outliens and use prior experieince. This includes practively analyzing trends, identifying emerging issues, behaviors and proces gaps that can pose a future risk. The position is required to independently mitigate financial losses of compromised clients ina tmely manner by knowing how to secure the client’s account, have transactions reversed, interact with clients to confirm transacitons, etc. Having a strong understanding of the fraud landscape within NUL as well as the industry is needed so that any inefficiencies or control gaps are identified. In addition, communication to the team management and their business partners of any findings and proposed solutions to address issues identified in the Customer Identifcation Program and fraud review process is required.

Major Responsibilities:
Complete Customer Indentification Program and fraud reviews timely by meeting established target dates and ensuring the confidentiality of all informaiton collected during hte review.
Independently manage the alert queues .
Review more complex cases referred by junior team members.

Update and maintain the Customer Indentification Program and fraud tracking mechanisms. Ensuring the findings are provided clearly logically and concisely as well includes the case disposition rationale.
Create or maintain a log of all impacted clients and mitigation strategies. Analyze date to identify trends/pattersn and preset findings for potential investigation.
Assist in designing and defining procedures, poilcies using subject-matter expertise of our business operations/systems.
Based on information gathered during Customer Identification Program and fraud reviews, propose process improvements and recommendations to management.
Provide updates to management on the Customer Identification Program and fraud activity reviews.

Qualifications:
Bachelor Degree in related discipline.
High school diploma, or GED from an accredited school required.
Requires strong knowledge of MS Excel and MS Word.
Requires strong knowledge of web based applications (AWF, DMS, Service Central), mainframe systems (CABS, CIS, GDS, IPSS, MRDP, OLTR, Marketer), and other administrative systems (CyberLife, OAS/VAS, rPay).
Knowledge of Lexis Nexis and Spotfire preferred.
Strong oral and written communication skills.
Prior Customer Identification Program and fraud knowledge preferred.
Ability to adapt to change.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

EOE M/F/D/V

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Job Requisition ID: 83248

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