Overview

Do you want to be a part of a team that delivers market leading Claims service?
Are you looking to for personal development and career progression opportunities?
Do you want to utilise your outstanding customer service and claims management skills?

The Role

Working as a Commercial Property Claims Officer your primary responsibility is to provide a customer focussed efficient and cost-effective claims service, taking accountability for the end to end process. This is a 12 month contract Claims Officer role where you will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.

Key Responsibilities

Managing inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claims
Case managing a portfolio of claims end to end with accountability for delivering exceptional customer service and managing claim cost
Providing timely claim updates to customers, intermediaries and claims stakeholders
Reviewing reports to identify next steps for the claim
Communicating with various internal and external stakeholders
Using Product disclosure statements to determine claims acceptance
Resolving internal and external issues and complaints
Recording accurate claims information into claims management systems

To be considered for the role you will have:
You will have case management experience providing end to end claims management solutions in the insurance industry
A demonstrated passion for delivering exceptional customer outcomes, and identify opportunities to reduce customer effort
The ability to take ownership and resolve customer issues
Ability to demonstrate a clear approach to decision making where all relevant factors are taken into account
Superior time management skills and ability to prioritise
Proven experience of working well within a team in a fast-paced environment
Ability to clearly and confidently negotiate with Customers and stakeholders
Strong computer literacy with the ability to learn multi-platform claims systems
Prior insurance experience is preferable however is not mandatory

If this opportunity sounds like the challenge you have been looking for, please apply online today.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 12 Feb 2021 AUS Eastern Daylight Time
Applications close: 26 Feb 2021 AUS Eastern Daylight Time

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