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Claims Assistant


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

For a career path that is both challenging and rewarding, join Sedgwick`s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

At Sedgwick, we pride ourselves on our professionalism and expertise, delivering a first-class service which is highly regarded by our clients.

Our credentials depend on the strength and capability of our people and we take great care in making sure that our people are empowered and encouraged to fulfil their potential.

Personal accountability, a strong customer ethos and pride in what we do are at the heart of what we expect from our people. In return, we offer great development, a friendly, caring environment and competitive remuneration package.

The role:
You will be responsible for delivering an excellent experience to our customers and clients at all stages of a claim. You will work collaboratively with your Sedgwick colleagues to deliver services within relevant SLAs. Your actions will ensure the customer and client remain central to everything you do.

Setting up and managing claim files including implementing an effective triage system
Manage customer and client enquiries and provide positive and effective solutions, including complex claim scenarios
Providing proactive administrative support
Professional written correspondence, including reports and email
Other duties as assigned

About you:
Strong time management skills including the ability to multitask
Ability to work autonomously and in a fast-paced environment
Advanced skills in Microsoft office will be strongly considered
Demonstrated experience in a customer service environment (including account management) with the ability to undertake objection handling
Attention to detail
Strong negotiating skills
Positive attitude and a willingness to contribute to a high performing team and culture

At Sedgwick, we believe that cultivating uniqueness and belonging allows us to connect with each other, understand the needs of our customers, support the communities we serve, and perform at our best. We are committed to building and supporting a diverse and inclusive workforce and encourage people from all backgrounds to apply.

Due to unfolding circumstances of covid 19 and government regulations, we utilise digital technology where possible through our work and onboarding processes. Your work location as advertised may be temporarily be subjected to change to ensure the health and safety of our colleagues and adhere to social distancing regulations.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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