We have an exciting opportunity to join our team as a Business Office Associate.
In this role, the successful candidate under the general direction of the RCO Director and the assigned RCO Manager/ Supervisor, the RCO BA is responsible for answering phones, obtaining and documenting insurance pre-authorizations and pre-certifications, verifying insurance, collecting co-pays and deposits, working Work Queues, and facilitating RCO and patient financial needs. Providing exceptional customer service while facilitating patient throughput by performing insurance clearance functions prior to service.
Answer phones. Provide information, take messages or redirect calls to the appropriate person.
Assist with verifying insurance for pre-loaded appointments into Epic.
Obtain insurance verification for treatments and diagnostic procedures and record in the appropriate system.
Responsible for creating the patient estimate form and timely communication of the liability.
Responsible for guiding/training the Business Office Associate.
Maintain cooperative and professional relationships with office and clinical staff.
Assist with problem accounts.
Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, and pressures of deadlines, competitive requirements and/or a heavy workload.
Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
Collects and applies payments for self-pay, deductibles, copayments and coinsurance into the appropriate system(s).
Performs other duties as assigned.
To qualify you must have a High School Diploma and 1 year experience in patient accounts or related field or an equivalent combination of education and experience. Strong knowledge of Front end hospital registration and /or practice operations is a must. Knowledge of insurance companies verification and benefit tools including web sites etc. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff. Knowledge of medical terminology. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.
EPIC experience is a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
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