Full Job Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The After Care Coordinator is focused on researching outpatient appointment information after an inpatient mental health admission.

Follows up on members who are identified by clinical operations as needing aftercare follow up.
Verifies compliance with initial follow-up appointments.
Provides assistance with referral to a provider if initial appointment is not attended. Assists members in coordinating outpatient follow-up.
Checks provider availability.
Documents results of follow up calls in system.
Completes non-clinical assessment tools relating to after care or HEDIS activities.
Calls members and providers and gathers discharge and other non-clinical information from providers/facilities as scripts and workflow allow.
Develops and completes reports for completion of outstanding after care activities as needed internally and as requested by clients.
Assists and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership.
Assists quality management staff with non-clinical work tasks as needed.


Requires a high school diploma or GED equivalent from an accredited Institution.
2 years of experience in customer service and/or related field; or any combination of education and experience, which would provide an equivalent background.
Must be able to work remote on a permanent basis.
Experience with office software such as Word, Excel, and PowerPoint preferred.
BA/BS degree in health related field preferred.
Flexible and quick learner, willing to adapt to changing customer and business needs.
Ability to work from home with internet access and a quiet and private workspace.
Ability to work from 8:30am – 5:00pm EST Monday – Friday.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

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