Guest Services/ Receptionist- Xfinity Center – USA Job Vacancy
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Office Duties: include but are not limited to; basic secretarial duties such as; answering/returning phone calls, emails regarding guest complaints, questions, comments about upcoming and past events
Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests (making daily trips to post office)
Various project, often times including tasks on Microsoft Word, Excel and Powerpoint
Event Duties: Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
Show CARE by participating in venue recycling efforts before, during and after the show.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Other tasks as assigned by the Guest Services Manager
Refer unresolved customer grievances to designated departments for further investigation
Assist guest with any questions or needs
High School Diploma or equivalent
At least 2 years in Customer Service and communications
Strong strategic thinking and creative problem solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
If the above description sounds like you and fits your background, apply online at http://www.livenationentertainment.com/careers/seasonal/ to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.