Customer Services Assistant – New Zealand Job Vacancy
Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our Client Services team as a Customer Services Assistant. Positions are available at both the City and Grafton campuses.
The Client Services team includes Libraries and Information Commons, and is responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.
For more information on the role, view the position description.
How to apply
Submit your application online by the closing date of Sunday 2 February 2020 to be considered.
Include your cover letter and CV combined as one document.
Include the Library and position(s) you want to apply for in your cover letter.
All positions are permanent part-time roles at the following sites:
Davis Law Library, City Campus:
Position A (17 hours) – Monday 4pm-9pm, Thursday 4pm-9pm, Sunday 10am-6pm*
Position B (15 hours) – Thursday 1pm-9pm, Saturday 10am-6pm*
General Library, City Campus:
Position C (30 hours) – Monday-Thursday 9am-5pm
Position D (15 hours) – Monday 12-5pm, Tuesday 5pm-10pm, Friday 12-5pm*
Philson Library, Grafton Campus:
Position E (16 hours) – Monday 4pm-10pm, Tuesday 5pm-10pm, Thursday 8am-2pm
Position F (18 hours) – Wednesday 5pm-10pm, Friday 8am-2pm, Saturday 10am-6pm*
Hours of work may vary during exams, and over the summer, but the minimum hours per week will remain.
What are we looking for?
We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.
Skills and experience
To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.
As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.
Please note, the actual job title for this position is Client Services Assistant.
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz