Customer Services Assistant – Epsom Campus – Part-time

Job Description

Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our Client Services team as a Customer Services Assistant based at the Epsom Campus.

The Client Services team, includes Libraries and Information Commons, and is responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.

For more information on the role, please view the position description.

What are we looking for?

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs, and resolving or escalating queries.

The hours

We are recruiting for a fixed-term, 20 hours part-time position which covers the following shifts at the Sylvia Ashton-Warner Library, Epsom Campus:

  • Thursday 12pm-8pm, Friday 10:30am-6pm, Saturday 10am-4pm*
  • Hours of work may vary during exams, and over the summer, but the minimum hours per week will remain at 20.

This is a fixed-term role until 16 November 2020.

Skills and experience

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

How to apply

Applications must be submitted online, by the closing date of Sunday 19th January 2020 to be considered. Please include your cover letter and CV combined as one document.

Please note, the actual job title for this role is Client Services Assitant.


Additional Information

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to

New Zealand Job Vacancy, New Zealand Part Time