Customer Service Representative

  • Showcase your exceptional customer service skills
  • February 2020 start
  • Palmerston North location

About us | Ko wai mātou
At the NZ Transport Agency, it all starts with our people. The organisation’s performance and success depends on the people who choose to make this a great place to work and make a difference for New Zealand. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
Our Customer Service Centre teams make it easy for New Zealanders to keep their vehicles roadworthy, pay a toll or enquire about our state highways by fostering a supportive and innovative team environment.
The opportunity | Te Whiwhinga mahi
Due to a large number of promotions and growth, we are now looking for our next intake of Customer Service Representatives.
Are you keen to develop your career and see where NZTA can take you? Join our customer service team and make it easy for New Zealanders to keep their vehicles roadworthy, pay a toll or enquire about our state highways.
Our customer queries are diverse and at times complex, so if you thrive on reaching great outcomes, can remain calm under pressure and enjoy keeping the customer at top of mind while working with our policies and procedures, then this is the job for you.

We can offer you:

  • Comprehensive training
  • Ongoing professional development
  • Competitive remuneration
  • An environment where your talents are recognised and valued
  • A friendly, fun and collaborative team
  • Career opportunities across the organisation

As one of Manawatu’s largest contact centres, we work with customers from all over the country and work in rostered and rotating 8 hour shifts, Monday to Friday between 7am-8pm. Rostered hours are given out 3 weeks in advance so you can balance your work and home life.
In this role you will get many opportunities to learn and enhance your skills and experience. Many of our people have started their careers in our Contact Centre and gone on to achieve great things.

Our recruitment timeline is outlined below:
Interviews: 13 January – 17 January 2020
Start date : 24 February 2020
You also must be available for the entire training period which covers 24 February 2020 – 12 March 2020
About you | Ko wai koe

To be successful in this role, you will bring:

  • Highly effective communication skills – written and verbal English
  • A passion for delivering outstanding customer service
  • Flexibility and adaptability in a busy and varied environment
  • Confidence and enthusiasm
  • An innovative approach to problem solving and working smarter
  • An energetic and goal-oriented attitude
  • The ability to multitask using up to date technology
  • A great work ethic

All successfully shortlisted candidates will be sent an invitation to complete a SparkHire video interview as the next step of the process, this will take no more than 10 minutes.
Please note that our offices are closed until 6 January 2020 so applications will not be reviewed until this date.
For a copy of the position description and to apply:
For further information, email:
To be considered for this position you must have a legal right to live and work in New Zealand.
NZ Transport Agency is an equal opportunity employer (EOE).
At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.
Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.

New Zealand Full Time, New Zealand Job Vacancy